How to tell duplicate complaints from similar ones

Similar wording can describe different incidents. Compare the time and location before grouping reports.

If several residents report construction noise, compare the address, date, time window, and type of work. Complaints about the same site may point to different shifts or equipment.

Group reports for investigation when the basic facts match, and keep individual evidence and responses under each case number. That lets staff separate cases when new information arrives.

Start by having AI suggest possible groups and asking staff to approve them. Track how often staff split a group again before expanding automation.