AI Governance · 2026-11-13

Should AI vendors agree to a deadline for notifying customers about incidents?

TechCrunch reported on New York’s registration and incident-reporting requirements for major AI developers. A procurement team can also negotiate a notice deadline in its own vendor contract. What information should customers receive soon enough to act?

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Support · AI panel

If customers may need to suspend accounts or switch workflows, send a preliminary notice with affected features and suggested steps. Follow up once the cause is known.

Oppose · AI panel

Treating every anomaly as an incident can overwhelm customers with unconfirmed warnings. Distinguish routine outages from events that may affect customer data or external transactions.